For the purpose of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the data controller is Royale Maps Limited of Barbican House, 8-10 Malew Street, Castletown, IM9 1AB, IOM, United Kingdom.
We process following categories of your personal data when it is necessary for the performance of a contract between you and us: your salutation, first and last name, email address, delivery and billing address, telephone number and payment card details, web site’s login details.
We will also process the above categories of data for the purposes of our legitimate interests set out below:
for fraud screening and prevention purposes; and/or
for record keeping purposes.
We process the following categories of data for marketing purposes if we have a legitimate interests or when you give us your consent: email address, name, gender, how you have reached our digital platform and the internet protocol (IP) address you have used, your login information, browser type and version, plug-in, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
We use your data for the following marketing purposes:
to enable us to administer any competitions or other offers/promotions which you enter into;
to communicate with you in the event that any products or services you have requested are back in stock or unavailable;
to communicate with you in the event that you have abandoned your online basket;
to carry out market research so that we can improve the products and services we offer;
to track your activity on our digital platforms;
to create an individual profile for you so that we can understand and respect your preferences;
to personalise and improve your experience on our digital platforms;
to personalise and/or tailor any communications that we may send you;
for profiling purposes to enable us to personalise and/or tailor any marketing communications that you consented to receive from us;
We may collect some of your information using automatic data collection technologies as you navigate through and interact with the Services. This may include certain information about your equipment, browsing actions and patterns, including, IP address, login information, browser type and version, time zone setting, location, operating system and platform, products viewed, searched for or purchased, page response times, download errors, length of visit to certain pages, page interaction (scrolling, clicks, mouse-overs) and methods used to browse away from the page.
to help us measure and determine how visitors use our Sites and the effectiveness of our Sites;
to help us improve and optimize the products and services we or our business partners or Affiliates offer; and/or
to collect your non-personally identifiable information regarding your online behavior to provide you with use-tailored and targeted advertisements.
We do not share information that we collect about you with Affiliates.
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We may need to disclose your personal data to our Business partners, suppliers, and sub-contractors as follows:
A. your delivery address and telephone number to our partner courier companies;
B. certain personal information to third party payment management companies to enable them to verify your credit or debit card details;
C. Legal insurers.
We may also disclose your personal information to third parties:
A. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, subpoena or court order or in order to enforce or apply our Terms & conditions agreements.
B. if we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss to you or us; prevent or report suspected illegal activity; protect anyone’s rights, property, or safety; and/or
C. if you otherwise consent or direct us to share your information with third parties.
We use cyber security best practices to prevent the unauthorised use, access, or disclosure of your personal information. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL/TLS technology and card data are processed by PCI compliant payment providers.
You can help protect your online personal data by following these safety tips:
if using a public computer or terminal, always log out and close the browser when you complete an online session;
keep passwords private. Remember, anybody who knows your password may access your account;
when creating a password, a combination of letters and numbers is best. Do not use dictionary words, your name, email address or other personal information that can be easily obtained. It is also recommended that you frequently change your password;
avoid using the same password for multiple online accounts;
you should use your own virus protection software and keep it up to date; and
if there has been (or you suspect) an unauthorized use of your password or account, please notify us immediately.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. You must not share your password(s) with anyone.
Our Services are not directed to the individuals under the age of 18. If you are under the age of 18, please stop using our Services. It is our policy not to knowingly solicit or permit anyone under the age of 18 to provide their personal information for any purpose.
You can withdraw your consent and opt out of receiving marketing emails from ROSE CARDINAL, by following the instructions in the email, or by writing to us.
Please note that if you decide to opt out it may take a few days to process your opt-out request and that you may continue to receive promotional or marketing materials during this time. Also, please note that opting out of receiving will not preclude us from sending you other types of non-promotional messages, such as emails confirming transactions.
You have an option to correct and update your account information when you are logged into your account.
You have a right to access, rectify or erase personal data we hold about you. You also have a right to restrict processing of your personal data, right to object to profiling for marketing purpose and right to data portability.
You can also write to us with any concerns:
8-10 Malew Street
If you are not satisfied with our handling of your data, you also have a right to lodge a complaint with supervisory authority by writing to the Information Commissioner’s Office at the following address:
Information Commissioner’s Office, Prospect House, Prospect Hill, Douglas, IM1 1ET.
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