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    ANSWERS TO YOUR QUESTIONS

    Below you will find the answers to our most frequently asked questions. Please do not hesitate to contact us if you can’t find what you are looking for.

    ONLINE SHOP

    We photograph every Rose Cardinal product with precise attention to light and detail, and the colours shown online should accurately depict each product. However, it is possible that colours may vary slightly from one screen to another due to personal monitor display settings.

    All the transactions made on the Rosecardinal.com website are secure. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting. 

    You can pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express®. Diners Club®, CarteBlanche®, JCB®, Discover® and China Union Pay®.  You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page. Payment via Paypal® is accepted.

    Rose Cardinal does not yet have a physical shop, we’re only available online at present.

    Yes, all Rose Cardinal products are gift wrapped in a luxury box or gift envelope with a ribbon. 

    You can track your order on the DHL website. Simply enter the tracking number you were given in your dispatch confirmation email. This tracking number is also available in the order section of your Rose Cardinal account. 

    If you have trouble finding your tracking number, ask us.

    Rose Cardinal products that are in stock are shipped with DHL Express the next working day following your order. Delivery usually takes between 48 and 72 hours depending on your location on the globe.

    All Rose Cardinal orders come with complimentary free worldwide tracked shipping.

    Rose Cardinal delivers worldwide.

    Returning a product for exchange or refund is complimentary. In order to do this, you must return the articles via DHL® using our system of pre-paid return labels within 14 days of receiving your order. Our return policy is detailed here.

    Yes, all Rose Cardinal deliveries are tracked and signed for.

    Rose Cardinal does offer the possibility to purchase gift cards. Please contact a member of the team to purchase a personalised gift card.

    YOUR ACCOUNT

    The purpose for which you will want to create an account on Rose Cardinal are so that you may access your information at any time, from all your devices: Go to your cart, manage your address book, request a return, go to your order history and view or download invoices, manage any Rose Cardinal newsletter subscription or update your personal data.

    Your privacy matters to us and to know more about how Rose Cardinal respects your data, please go to our Privacy Policy page.

    Click “your account” at the top right of the Rosecardinal.com website, then click “forgotten your password?”. After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password.

    To permanently delete your Rosecardinal.com account, please contact us and we’ll do it for you.

    PRODUCTS

    Because we manufacture our designs in limited quantities, it is possible that items listed on our website become back-ordered.

    Items on backorder are clearly marked as such and you will systematically be contacted by a member of the team when you purchase an item on back-order.

    If a design is sold out it will be permanently removed from our online store.

    All our scarves are hand-made in Italy.

    All our products are prepared and wrapped in the Isle of Man in the Rose Cardinal studios.

    Every order we receive is dealt with on the Isle of Man by Rose Cardinal. We do not delegate packing to a logistic partner. Your order will be wrapped by us and handed over for delivery to our trusted DHL courier.

    Please read at the care label attached to your scarf. We recommend that you avoid washing your scarves and entrust them to your dry cleaner, who will clean them professionally and pay careful attention to their hand-rolled edges.

    ROSE CARDINAL

    The Rose Cardinal studio is based on the Isle of Man.

    Rose Cardinal is a brand created in 2020 by designer Catherine Petit with the aim to offer her own exclusively designed fashion accessories.

    If you wish to obtain financial and/or company information about Rose Cardinal  please visit the Isle of Man companies registry online where company documents are available for download by the general public.

    The business is young and ambitious and we’re always on the lookout for inspired talents to grow the team, so if you fancy sharing your skills with us, get in touch.